Caravan Club reports 45 per cent drop in no-shows since 2011 rule changes

The Club says it could fill York Rowntree Park `ten times over`
The Club says it could fill York Rowntree Park `ten times over`

Monday, 17, Mar 2014 02:53

by Chris Jefferies

One of the many member benefits that people highlight about the Caravan Club is that you don't need to pay a deposit to book a pitch.

This liberal attitude allows people to plan their holidays without making too much of a financial commitment up front.

However, this does level the system somewhat open to abuse and back in 2011, the Club received a number of complaints from sites that were supposedly fully booked but saw a number of no-shows.

The problem was blamed on speculative caravanners who would book up their favourite site for the busiest weekends of the year as soon as bookings opening in December and leave it until the very last minute to decide if they actually wanted to use their pitch.

The Club described this behaviour as "selfish booking" and explored a number of ways to stamp it out.

It was for this reason that a new cancellation policy was introduced, obliging members to give 72 hours notice of any cancellations.

Breaching this rule three times within a season would lead to a two-week booking suspension, with all forward bookings cancelled.

Tough talk, we thought at the time, but would the Club actually stick to their guns, and more importantly would it work?

Well, two years on and the latest figures from the Caravan Club suggest that it has indeed worked a treat. Reservations cancelled with 72 hours notice are down by 28%, while complete no-shows have dropped by 45%.

What's more, the new policy has lead to 44 member accounts being suspended for abusing the liberal nature of the reservations system - so more than just tough talk there, then.

A statement from the Club said: "Since the policies were launched we have been monitoring members' booking behaviour and have seen some really positive changes.

"Some members who used to book lots of sites in advance have stopped doing this. Members are booking later and in the full knowledge that they will actually be able to take up the bookings."

There will always be extremely popular sites that are hard to get onto in high season, and the Club admits that it could fill York Rowntree Park ten times over due to its proximity to the city centre.

Nonetheless, we at CaravanTimes applaud the Caravan Club for its efforts to tackle this problem and we hope it will continue to encourage people to book sites fairly and unselfishly.

What do you make of the Caravan Club's three strikes policy? Does it deter selfish booking? Or should they introduce a deposit system? Have your say in our Community Forum.

Comments - What do you think?
Related stories

Moreton-in-Marsh Caravan Club site to open early after upgrade work

Moreton-In-Marsh won the CaravanTimes Park of the Year in 2011

The Caravan Club's site in Moreton-in-Marsh is scheduled to be open earlier than planned for 2014. The site is now expected to welcome visitors from 28 March

World's fastest man Andy Green aims to create world's largest caravan site

Andy Green appears on the Caravan Club stand at the NEC show

Having broken the land speed record back in 1997, Wing Commander Andy Green has set his sights on breaking two more world records in 2015

For Sale

Burstner Nexxo t720 - 2012 - £44995

Burnster Nexxo t720

Low Low profile chasis motorhome

Rapido A-Class 999M - 2009 - £54995

Rapido A class 999M

This flagship Rapido model is based on the Mercedes Sprinter chassis (very rare) with the fantastic Mercedes 3.

Monaco Knight 38 PDQ - 2006 - £79995

x

THE most practical RV layout ever on the market with four slide out rooms, full cream leather interior and light oak cabinetry creates even greater feeling of space.

Niesmann+Bischoff Arto 69 PL (auto) - 2011 - £61995

Niesmann + Bischoff Arto 69 PL

One of the best build qualities in the industry including aluminium sandwich construction, deep double floor and front electric thermo windscreen blind make this motorhome fully winterised.

Benimar Tessoro Part 1: The 483 Full Test

The Tessoro 483 is built on a 170BHP Ford

At CaravanTimes we recently had a Benimar Tessoro 483 on test for a couple of weeks. We have done just over 2000 miles in the Tessoro and tested in various ways - as you will find out in our inspiration features coming up. But before we give you some ideas of where and why you should use a motorhome like the Tessoro we wanted to bring some information on the Tessoro range and the very interesting 483.

Bristanbul Video Documentary Part 1

Part one of the documentary is here

So as most of our readers will know, the CaravanTimes team were lucky enough to be part of Bailey of Bristols, Bristol to the Bosphoros trip. Travelling 21 countries in 21 days the team did a fantastic job to take the 2 caravans and motorhome cross-continental.

In pictures: testing the new Auto-Trail V-Line Sport 635 to the extreme

Caravan Times' Favourite Adventure Couple, Simon & Faye, CHeck out the new Autotrail V-line

This weekend however, we decided to test out how sporty the Auto-Trail V-Line Sport 635 really is.

PLANS VETOED: Essex caravan park plans vetoed again

Possible site location at Port Flair

Plans for a 70 pitch caravan park in Essex have been rejected by the local council for a second time.