Swift Group hits customer service milestone
Monday, 14, Nov 2016 01:08
by Ed Davies
Registrations for Connect Direct, Swift Group's exclusive online customer service account, last week surpassed one thousand members
Following its successful introduction in 2014 for premium range caravans, Swift Group decide it would increase investment in Connect Direct expanding it across all new caravans, motorhomes and holiday homes for the 2017 season.
The service was developed to be a proactive device for customers and an extension of the existing customer service operation at Swift.
Connect Direct provides a host of benefits for owners: notification of when vehicle services are due; a service history record; updates and links to vehicle information and direct contact with Swift Group amongst other benefits.
Customers contact Swift through either a dedicated telephone number, email address or live link facility.
If a vehicle develops a problem the owner can contact Swift directly who will work with them and their chosen dealer to resolve it.
"The growth in Connect Direct registrations is tremendous news, especially for new owners, who are now benefiting from enhanced customer service," said deputy managing director, Amy Archer.
"As a company we lead the industry in many areas and to be at the forefront on customer service is especially rewarding.
"Ensuring our customers can enjoy their leisure time with the added peace of mind they have from the direct support of our dedicated customer services team is really important to us.
"Connect Direct takes our customer service offering to new levels, and the registration figures show just how relevant this offering is to our customers today."