By William Coleman
There really is nothing worse than having to shop around to find the right insurance provider to make sure the price matches the cover, something that seems be becoming increasingly hard to find. All hope is not lost though as one company who solely cover leisure vehicles goes from strength to strength following a recent customer service award win.
The caravan and motorhome insurance specialists, Caravan Guard, are cheering their most recent success following a top award win for their consistently high levels of customer service and satisfaction. And if you know anything about sorting insurance a little customer service really does go a very long way.
The Halifax-based company collected the Customer Service Award at the 2018 UK Broker Awards – the leading platform for national recognition within the insurance broker sector.
Judges said Caravan Guard was always to looking to improve and had the desire to provide genuine customer service.
Managing Director, Ryan Wilby, said he was absolutely thrilled the company had been recognised in the industry for delivering excellent customer service and satisfaction.
“Brilliant customer experiences is one of our company values and our whole team is absolutely passionate about delivering exceptional service to all of our caravan and motorhome customers,” he said. “It’s fantastic to have everyone’s efforts and excellence recognised with this accolade and we thank all those customers who take the time to rate our service.
“Our claimants are extremely satisfied, rating their overall experience of our service nine out of ten on average, and a very high number of customers renew with us year after year, as well as regularly rewarding us with positive feedback and satisfaction.”
Having a company such as Caravan Guard who specialise in protecting touring vehicles brings a whole level of trust and safeness. Being able to deal with someone who knows exactly what the market is and who their customer base is means you are speaking to one of you own who fully understand your needs. Something you can sometimes struggle with when talking to your normal high street insurance provider.
The Caravan Guard and Leisuredays teams also made the shortlist for the Claims Team Awards, Schemes Broker of the Year and Insurance Broker of the Year. Whilst they didn’t win it was a fantastic achievement for their customer-focused Claims Liaison Team and growth to be recognised.
To find out more about Caravan Guard and their great value, highly rated caravan or motorhome insurance visit www.caravanguard.co.uk/.
