Eterniti Caravans has explained the teething problems that have been reported from their first few production models.
The Eterniti Genesis and Chronicle ranges were launched in October 2012 to great fanfare and the company quickly filled up its order book well into 2013.
However, following the delivery of the very first models, reports of problems and faults have surfaced via forums and social media websites.
And now, in an unusual but highly commendable move, Eterniti Caravans Managing Director Phil Daniels has taken to the company’s Facebook page to address these issues head on.
The statement begins: “I would like to clarify a few points that are finding their way onto forums and social media sites regarding the first caravans that have been collected.
“I would also like to confirm that as an open relationship company we have nothing to hide and never would delete or deny feedback, good or bad, we believe in honesty and integrity and that the customers’ needs comes first.”
The statement continues by explaining that water ingress issues relating to the slide-out sections have been addressed by bringing experts over from the USA to advise on improvements.
Mr Daniels confirms that the two faults have now been fully rectified by replacing the shiny GRP on the top side of the slide-out section with TPO, which creates more friction to sweep any excess water away.
Another water ingress issue related to a rubber seal on the front window letting water in, and Eterniti claims that this has also been repaired, and the repair has been thoroughly tested in the company’s wet chamber.
Such teething problems are inevitable with a brand new caravan company, and this open and honest public response has been met with much positive feedback.
Comments praised the company’s “honesty and transparency” as “a shining example of how to respond to product issues”.
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