By William Coleman
Guests at Park Holidays UK say they enjoy a gold standard of service, and have put the group among a small elite of Britain’s most outstanding holiday providers.
That’s because, thanks to customers’ comments, the company is now the proud bearer of the prestigious 2019 Feefo Gold Trusted Service Award.
Feefo’s top-level award is made to companies which allow customers to post unedited reviews via its website, and then go on to achieve an exceptionally high scoring.
In 2018, said Feefo, almost all of the guests delivering their verdict on Park Holidays UK gave it a rating of 4.5 or 5 – the maximum score – based on their experiences.
Feefo is one of the world’s most trusted independent review websites, and carries a special weight as only customers verified as genuine are permitted to comment.
Guests are allowed to score the company on any aspect, from how easily a booking can be made to the standards of accommodation and the quality of the entertainment.
Park Holidays UK gained a near universal thumbs-up across all its key services and facilities.
Group director Tony Clish said group invested £28 million last year in a raft of guest projects including new clubs and leisure facilities, and top-end luxury lodges for rental.
However, he believes, customers were scoring parks not just on their high quality standards:
“We know from the many positive reviews we receive that it’s the relaxed atmosphere, friendliness, and hospitality which people enjoy most during their holidays with us.
“Delivering this is entirely in the hands of our staff teams at each park, and guests often mention their helpfulness, enthusiasm, and willingness to go the extra mile.
“That’s why the lion’s share of the credit must go to them for this award, and we will also carry on investing to provide the best quality and the best value to our holiday guests,” added Tony.
Three and four night breaks start from just £89.00 for up to six people, and the cost includes use of all the park’s leisure facilities plus entertainment passes for everyone.
Other pampering bonuses include hotel quality linen on beds which are fully made-up on arrival.
More information about the group’s 28 parks and details of holiday offers for the coming year can be found on Park Holidays UK’s website at www.ParkHolidays.com
