The Caravan Club contains and stops bogus email containing threat of virus
A issue surrounding a bogus email falsely addressed from The Caravan Club has been resolved.
The fake spam email, sent to The Caravan Club‘s members with the header ‘Travel Order Confirmation’ and including an attachment as previously reported on CaravanTimes, potentially held a Trojan phishing virus which could have lifted sensitive information from peoples’ hard drives.
The Club’s IT team strenuously worked over the long weekend to resolve the issue as 1.5 million non-deliverable emails continued to slow down its email system. The Club has since reported that they are confident the situation is now under control.
However this does leave a large probability that genuine customers have now moved emails from the Club to spam filters making communication with customers harder.
The Club has since advised members to check their spam or junk folders and, by simply moving a Caravan Club email back to the inbox, future emails should continue to be visible to members when they arrive.
Further tips to spot a spam message include checking the document type of the attachment as all Caravan Club’s attachments are in PDF format and all emails will be addressed individually. Most spam emails begin with a generic greeting.
Hopefully no more issues will arise and cause inconvenience to both The Club and its members.
